Changes and Cancellations
If you’d like to cancel or change your order, please call 262-966-7388 or email sales@guttersupplycompany as soon as possible. We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a Gutter Supply Company representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You must email firstname.lastname@example.org or call 262-966-7388 prior to returning shipment. You must accompany the shipment with a copy of your receipt. A credit card refund or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items, including gutters, downspouts, and special order items are non-returnable and non-refundable.
Shipping Damage Policy
All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by emailing email@example.com or by calling 262-966-7388. We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product immediately. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.
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